Achieving success in business—including, of course, the business of law—is an art. The artist (lawyer) must create a scene on a canvas (atmosphere) that draws in clients, making clients want to immerse themselves in that canvas.
Last night, I was talking with a friend and venting about the paperwork requiring signatures in order for us to complete the process of buying a house. Between the escrow company and lender, it seemed as though there had to have been pounds of paper, quite a few of which required a notarized signature. My friend commented that it took only a few pieces of paper with a simple signature—no notary—to buy and drive off in a Lamborghini or other fancy car. In contrast, a house can’t be moved. One would think that the lender and the seller would be more worried about the car than the house.
How have such signatory processes been formulated? More importantly, is the buyer made to feel like an honored and respected participant or, rather, like someone who is not trustworthy?
Although this metaphor is not totally applicable to the business of law and the lawyer-client relationship, the fact is that the lawyer must make his/her client feel honored and comfortable. The lawyer must make the client feel that the law office and the lawyer’s services are like an art museum surrounding the client with masterpieces that the client will willingly return to again and again.
To do less will put a ceiling on your success.