LawBiz® Blog

LawBiz® Blog

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Tag Archives: client satisfaction

LawBiz® Legal Pad: Controlling Clients’ Legal Costs

Posted in Videos
Ed discusses how to estimate future costs by listing your assumptions. Most clients don’t complain about hourly rates; they complain about the totality of their legal costs.  In order to control legal costs, one help is budgets. How to estimate future costs: List your assumptions and make sure the client understands these and also provide… Continue Reading

Bring Your Best Game!

Posted in Personal Thoughts
A day of college football upsets … and UCLA was no exception …. My wife and I were guests on the field before the game.   As in football, lawyers must bring their best game to court and to the office every day if they want to succeed and satisfy client needs …… Continue Reading

The seller doesn’t even know …

Posted in Marketing, Personal Thoughts
This evening my wife and I went to dinner.  It was a pleasant Southern California evening with the sun still shining.  The wind was blowing but the gusts were significantly less than yesterday.  We walked from our home.  We decided to go to a sushi restaurant near our house.  We were about 10 minutes early… Continue Reading

LawBiz® Legal Pad: Client Communications

Posted in Videos
Communication is the single most important issue to consider when keeping your clients happy. From the initial conversation with your receptionist until the case is closed, Ed explains what you need to do in order to ensure that the client is satisfied with your communications with them.… Continue Reading

Client Communications

Posted in Videos
Communication is the single most important issue to consider when keeping your clients happy. From the initial conversation with your receptionist until the case is closed, Ed explains what you need to do in order to ensure that the client is satisfied with your communications with them.… Continue Reading

Client Relations

Posted in Videos
What can law firms do to interact with their clients more effectively? In today’s clip, Ed will share a few ideas, such as developing a checklist of questions and creating surveys that will address this issue.… Continue Reading

Posted in Videos
The real reason that clients refer their law firms is because they are satisfied with the service they receive. Good client service is responsible for about 46+% of all referrals.… Continue Reading