Law firm coaching for client care

In today’s posting, Tom Collins talks about customer care.  He cites David Maister and Tom Peters.

One doesn’t have to go that far … just look at your State Bar’s disciplinary system reports. The number one complaint, by far, from clients is the lack of caring — said in many different  ways such as failure to return phone calls —

If lawyers want to stay in business, let alone become profitable and continue to grow their practices, they  need to pay better attention to the needs of their clients and respond to their wants.

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