Client expectations – Road to Revenue National Tour

The Oregon State Bar (OSB) Association was at its most hospitable best. The standing room only group of lawyers shared their experiences as I talked about how to create stronger bonds of loyalty between client and lawyer.  When I asked why we should care about this issue, two very poignant answers were shouted out:  i)  We’d like to get paid and an unhappy client won’t pay their bill; and ii) when we deal with disappointed clients, disappointed in us, not the other party to the transaction or result of the matter, our own stress goes through the roof!

Increased revenue and decreased stress, two outstanding reasons why we should care … I think the members of this audience hit it on the nail!

Next stop is Seattle … come join us if you’re in the area..

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