Category: Audio & Podcasts

Microsoft hits another home run!

Jeff Riffer, senior litigation partner in the law firm of Jeffer Mangels Butler & Marmaro in Los Angeles, CA, discusses why and how he uses Microsoft’s OneNoteTM software for day-to-day litigation.

In looking for software to help him win cases, he originally wanted software that would help him organize facts and data he obtained during the progression of the lawsuit, software that would be learned easily, and software that would be easy to use.

As litigation unfolds, attorneys learn many disparate facts; they don’t always know if the facts will be important during trial or even how they may be connected to other parts of the case. Thus, the software must be capable of collecting the information and then searchable later when the entire picture comes into keener focus.

In other words, the process is analogous to the collection of pieces of paper with notes scribbled on them. However, with many pieces of paper, especially in cases with many documents, organization is often difficult. With Microsoft’s OneNoteTM, this process became much easier for Jeff.

In our interview, Jeff Riffer talks about OneNoteTM and how he uses the software.

22 minutes, 45 seconds
5.3 MB

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Value to the customer?

Ron Baker, a noted consultant and principal of Verisage Institute, quotes from Peter Drucker: “What is value to the customer?”

The customer never buys a product. By definition, the customer buys the satisfaction of a want…” Following Drucker’s idea, Ron Baker is the promoter of “The Chief Value Officer” concept. He encourages professional service firms to think in terms of value rather than time. In an interview with Ed Poll, Ron discusses this concept further.

Ron Baker, Verisage Institue

42 minutes, 06 seconds
9.8 MB

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