Technology will cause change, but not overnight
Many writers and “pundits” suggest a doom and gloom forecast for the legal profession, Among those who say, “Wait a minute,” Neil J. Squillante puts a different spin on our world. See Neil J. Squillante. First, he separates the legal business into segments. Not every segment will be impacted in the same manner. And thus the close to 80% of the legal profession who represent the “consumer” market of individual customers are likely not to be affected, at least in the short run.
And yes, while technology will impact every lawyer, the impact will have different ramifications and benefit lawyers and legal consumers differently. First, being more efficient, lawyers can be more profitable … or at the very least, get off the annual rate increase treadmill. Not all consumers will need or understand the effects of technology on a lawyer’s practice. Richard Susskind, a thought leader in our profession, suggests four elements of change that will dramatically alter the profession. I concur with him in only one of his four elements, and that is technology. The others can have their impact traced to earlier times, just as in other industries. But, technology, that is an area where the legal community has lagged far behind in innovation. Today, such innovation is moving ahead at lightning speed. And its impact has been recognized even by the organized Bar which is including technology proficiency as an element of the definition of “competency” to practice law.
Being more efficient and effective in using technology to perform legal services will, for the first time, enable and encourage lawyers to alter their billing modalities and move away from the billable hour should they choose to do so … and this will have a major impact on consumers, both large and small. This will be a game changer. While technology itself will not be the catalyst for major change, the changes wrought from technology’s utilization will. This will not happen overnight, but when we look back in the rear-view mirror, we will ask ourselves “how did that happen so quickly?”