Ed discusses the three key areas to address in managing client expectations.
1.) Use the initial consultation to gauge a client’s wants and whether you can meet their wants. 2.) An attorney’s responsibility is to match what the client needs with what the client perceives they want. 3.) A monthly status report is a simple, yet critical tool to keep clients informed. –An attorney can monitor the monthly status reports to guarantee that the clients needs and wants are being met.
When you’re hiring another attorney, don’t think about how much bringing him or her on will COST. Instead, think about what revenues he or she will bring in. Take a look at this week’s clips for more…
Most associates don’t understand the concept of profitability. This week, Ed outlines what it means to be a profitable associate, and why that is important for not just your firm, but your career as a lawyer.
The three main components of being a lawyer are getting work, doing the work, and getting paid for the work. However, many lawyers do not sufficiently understand this all-important third part. Make sure you get the proper compensation for all of your hard work!
Communication is the single most important issue to consider when keeping your clients happy. From the initial conversation with your receptionist until the case is closed, Ed explains what you need to do in order to ensure that the client is satisfied with your communications with them.
Today’s law firms are struggling to pay for their 3 most importance expenses: labor, rent, and insurance. This week, Ed offers tips to help you manage your cash flow so that paying the bills doesn’t break the bank.
Lawyers’ days are just as long as everyone else’s but the amount of work can be exponentially greater. Today’s clip offers some time management tips so that you can accomplish more in less time.
What can law firms do to interact with their clients more effectively? In today’s clip, Ed will share a few ideas, such as developing a checklist of questions and creating surveys that will address this issue.
