Unhappy client?

Many lawyers are finding easy ways to communicate with clients … by sending status reports. If anyone wants a copy of one, send me an email to edpoll@lawbiz.com and ask.  These are simple forms, originally developed by Michigan attorney, Wes Hackett, a good friend.

Many lawyers, unfortunately, never figure out that their client is unhappy. They just think that the client has no additional legal work. They don’t realize that the client was so unhappy that, though they didn’t complain, they just didn’t return!  What a shame not to have the sensibility to even know this.

Categorized in: Management, Marketing