Tag Archive: Edward Poll

LawBiz® Legal Pad: Client Communications

Communication is the single most important issue to consider when keeping your clients happy. From the initial conversation with your receptionist until the case is closed, Ed explains what you need to do in order to ensure that the client is satisfied with your communications with them.


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LawBiz® Legal Pad: Getting Your Fee

This week, Ed discusses how written engagement agreements are a necessary part of an attorney-client relationship. Just weeks after the New York Times wrote about the hot issue of lawyer fees, Ed describes various ways that lawyers can collect fees.


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LawBiz® Legal Pad: Client Relations

What can law firms do to interact with their clients more effectively? In today’s clip, Ed will share a few ideas, such as developing a checklist of questions and creating surveys that will address this issue.


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LawBiz® Legal Pad: The Times, They Are a Changin’, Part 3

Ed continues his conversation regarding the changes facing today’s law firms to remain competitive.

Corporate clients have the ability to explore other markets in search of better rates from attorneys who will provide good quality work. Ed share a few suggestions to help you in your practice of Business of Law®

THE WORKFLOW PROCESS

Law firms must acknowledge the changes and adopt the better changes to the workflow process to remain competitive.
* Be more sensitive to client costs
* Be more aware and have a better understanding of your client’s business

CONTROLLING OVERHEAD

Reducing small expenditures will add up to a significant savings
Keep overhead to a minimum while maintaining efficiency.
Be prepared for the eventual increase in business after the economic rebound.

HIRING AND RETAINING TALENT

Advancement will be based on merit instead of seniority
It is critical to provide CLE to top talent to retain them.
Compensation will always be a part of retaining top talent. Plan ahead for this necessity.

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